2013年服務科學暨創新國際研討會 International Conference on Service Science and Innovation 2013 (ICSSI 2013)

會議地點：國立中山大學(高雄西子灣)
會議主題：永續性服務創新
舉辦時間：2013年5月29-31日(週三至週五)

有關 ICSSI
ICSSI 自2009年開始舉辦，是國內外探討服務科學議題的一個重要國際會議，過去數年分別於台北、北京，和上海舉辦。今年首度於高雄舉辦，並將結合設計工作坊、在地實踐經驗分享，以及服務科學學會的會員大會，議程精彩可期。

主旨
目前全球經濟正面臨嚴峻且長期的挑戰，如何解決眼前的問題並兼顧永續的發展是大家的共識。近幾年來時興的綠色資訊科技，以及製造業的日益重視節能減碳的技術發展和流程設計，都是為了確保可長可久的發展。在服務科學的研究領域裡，永續性更是大家關注的焦點。不僅是已開發國家，發展中國家如「金磚四國」巴西、中國大陸、印度、俄羅斯，也期待能獲得適當的策略和方法來設計出永續性之服務。諸如此類的挑戰，需要大家以跨領域學科的觀點來廣泛交換意見和提出創新的做法。有鑑於此，第五屆國際服務科學與創新會議（ICSSI）將於2013年5月29日至31日於台灣高雄市中山大學舉行。本會議將讓來自產學各界的學者、研究人員、從業人員、以及管理人員有專業發展上的交流以及研究合作的機會，參加者且能飽覽高雄當地文化和享受西子灣美麗的山海景色。歡迎各位先進共襄盛舉、踴躍投稿！

詳細研討會訊息請參閱 ICSSI 2013 官方網站：
http://icssi2013.s3tw.org/

研討會重要時程(2013年)：
稿件截止日：2月1日
審查結果通知：3月15日
完稿上傳：4月1日
作者註冊截止：4月1日
提早註冊截止：4月30日
研討會日期：5月29-31日

本會議論文將收錄於 IEEE 電子資料庫，為 EI 所索引，並有以下期刊發表機會：
1、Pacific Asia Journal on Association of Information Systems (PAJAIS)
2、International Journal of Design (IJDesign), SCIE, SSCI, 及 AHCI

論文議題：本屆研討會徵文主要議題，但範圍不限於此(詳細資訊請參考研討會網站)
1、服務科學
2、服務永續性與管理
3、服務行銷與創新
4、服務設計
5、(使用者)經驗設計
6、服務計算
7、服務工程
8、服務產業實務

會議主席
Thomas Li, IBM
梁定澎教授 國立中山大學、國立政治大學
史欽泰教授 國立清華大學

議程主席
黃三益教授 國立中山大學
宋同正教授 國立台灣科技大學
Jochen Wirtz 新加坡國立大學

Call for Papers
The International Conference on Service Science and Innovation(ICSSI) 2013

Theme: Service Science for Sustainable Service Innovation
May 29-31, 2013
Kaohsiung, Taiwan
 
Conference Objectives
The global economy is facing immediate and long-term challenge to ensure sustainability when providing quality services, such as manufacturing green IT, and promoting energy saving. Any topics related to service science field have actually embraced the viewpoint of sustainability in their discussion content. All service sectors, especially those in developing economies, such as Brazil, Mainland China, India, and Russia, are expected to acquire capability of taking strategic approaches to practice sustainable services. Such challenge requires all service sectors to encompass interdisciplinary perspectives for proposing a wide range of research agenda both in academia and industries. In light of this challenge, the 6th International Conference on Service Science and Innovation (ICSSI), held in Kaohsiung, Taiwan on May 29-31, 2013, aims to bring scholars, researchers, practitioners, and managers from various academic fields and industries for intellectual exchanges, research collaboration and professional development. This event features 8 different submission tracks inviting presentations of theoretical findings and practical case reports. Moreover, this event offers excellent networking opportunities to participants, with a wonderful taste of local culture and beautiful mountain and ocean scenery.

About ICSSI
ICSSI was first launched in 2009 by National Tsing Hua University, Taiwan, and has hosted more than a hundred of registered participants from 14 nations. In the next year, ICSSI 2010 was held in Beijing hosted by Beijing Academy of Science and Technology. Another success was made that year since the conference has drawn scholars worldwide to exchange research ideas and has deepened the connections for future collaboration on service science studies. Then, a further step was taken to successfully merge ICSSI with ICSS (International Conference on Service Sciences), an annual academic event initiated by IBM and directed by Serviceology (SSME) Advisory and Steering Committee of China. ICSSI thus renamed as the International Joint Conference on Service Sciences (IJCSS). IJCSS 2011, held in Taipei, Taiwan, and IJCSS 2012, held in Shanghai, China, both were able to host more attendees from all over the world. After two-year joint conferences on service science, both ICSSI and ICSS agree to be held seperately again, in Taiwan and China respectively from 2013. While ICSS 2013 will mainly focus on the technical issues of service science, ICSSI 2013 will cover a wider range of topics on service science, and with the hope that ICSSI will be more internationalized.

Conference Website: http://icssi2013.s3tw.org/
Venue: National Sun Yat-sen University, Kaohsiung, Taiwan
Important Dates
Paper Submission Due: February 1, 2013
Notification of Acceptance: March 15, 2013
Camera-ready Copy Due：April 1, 2013
Author Registration Due: April 1, 2013
Early Bird Registration Due: April 30, 2013
Conference: May 29-31, 2013

Publication Opportunities
Proceedings of ICSSI will be published by IEEE Computer Society with ISBN and appear in IEEE digital library indexed by EI. Selected papers will be invited to submit to the special issues of the following journals:
1. Pacific Asia Journal on Association of Information Systems (PAJAIS),
　 Editor-in-Chief: Ting-Peng Liang
2. International Journal of Design (IJDesign), indexed by SCIE, SSCI, and AHCI,
　 Editor-in-Chief: Lin-Lin Chen

Conference Tracks
1. Service Science
Track Chair: Roman Beck, Goethe U, Frankfurt, Germany (roman@romanbeck.de)
Definition and taxonomies of service, Service system, Service science, Serviceology, Relations among service economy, Service innovation, service management, information science and other theories, Service system modeling and analysis, Complex system and network modeling and simulation, Human behavior in service systems, The dynamics of service system evolution

2. Service Sustainability and Management
Track Chair: Noel Siu, Hong Kong Baptist U, Hong Kong (nsiu@hkbu.edu.hk)
             Emily Huang, Hong Kong Baptist University, Hong Kong (mnhgh@hkbu.edu.hk)
Green product development and design, Business process sustainability, Clean technology and service, Value-added sustainable service, Service supply chain management, Human resource management in services, Service project management, Service development process management

3. Service Marketing and Innovation
Track Chair: Xiucheng Fan, Fudan U, China (xcfan@fudan.edu.cn)
Service marketing management, Service quality and customer satisfaction, Service-dominant logic of marketing, Service communication, Service pricing and branding, Service innovation theory, Business model innovation,  Innovation and service industry evolution, Globalization of service innovation

4. Service Design
Track Chairs: Yi-Shin Deng, National Cheng-Kung U, Taiwan (yishin.deng@gmail.com)
              Yu-Hsiu Hung, National Cheng-Kung U, Taiwan (idhfhung@mail.ncku.edu.tw)
Service design methodology, Service design concept representation, Service design element and value creation, Service product re-design, Service process re-design, Service experience engineering

5. Experience Design
Track Chairs: Hsien-Hui Tang, National Taiwan U of Sci. and Tech. (drhhtang@mail.ntust.edu.tw)
              TingYi S  Lin, National Taiwan U of Sci. and Tech., Taiwan (tingyi@mail.ntust.edu.tw)
User experience research, Product experience, Interaction experience, Service experience, Industry cases using experience design

6. Service Computing
Track Chairs: Raymond Lau, City U  of Hong Kong, Hong Kong (raylau@cityu.edu.hk)
              Dickson Chiu, Dickson Computer Systems, Hong Kong (dicksonchiu@ieee.org)
Cloud computing, Collaborative service management in B2B and B2C e-commerce, Decision support systems for service management and operations, Data mining for service intelligence, Service knowledge management

7. Service Engineering
Track Chairs: I-Ling Yen, U of Texas at Dallas, USA (ilyen@utdallas.edu)
  　　　　　　Mike Wu, Oakland U, USA (cwu@oakland.edu)
Service development, Service quality assurance, Service design methodology, Service optimization, Service demand forecasting, pricing, and planning, User Contribution Systems, Service requirement collection, specification, and analysis

8. Industrial Practices in Services
Track Chairs: Ren-Dar Yang, Institute for Information Industry, Taiwan (rdyang@iii.org.tw)
              Ming Kung Chen, Taipei U of Sci. and Tech., Taiwan (mkchen@ntut.edu.tw)
Public Services: healthcare, education, government, transportation, telecommunication; Private Services: SME, distribution, retailing, service for social and cultural events, service in manufacturing companies

Paper Submission – types and format
All submissions should not have been submitted for review, accepted for publication, or already published elsewhere. Full papers (8 pages) or extended abstract (4 pages) are welcomed. Author of an accepted paper must submit a camera-ready final paper and at least one of the authors are required to register and present the paper in the conference to qualify for publishing the paper in the conference proceedings.

Full paper should be NO more than 8 pages in length, including references, illustrations, and appendices. A short abstract around 300 words and keywords contained on the first page, 2-column format of single-spaced text in 10 point Times Roman for the body of the text, No page numbers, No headers and footers, Standard US-letter size, not A4 PDF or MS-Word format. All submissions ought to be original work. Authors of the accepted papers or extended abstract should return a camera-ready final version prior to a designated deadline. Meanwhile, at least one author must register and attend the event to present their paper or report.

Sponsors
National Science Council, Taiwan; Service Science Society of Taiwan (S3TW); National Sun Yat-sen University (NSYSU); Sayling Wen Cultural & Educational Foundation; IBM

Conference General Chairs
Thomas Li, IBM, USA
T.P. Liang, National Sun Yat-sen University & National Chen Chi Univerrsity, Taiwan
Chintay Shih, National Tsing Hua University, Taiwan
 
Program Co-chairs
San-Yih Hwang, National Sun Yat-sen University, Taiwan
Tung-Jung Sung, National Taiwan University of Science and Technology, Taiwan
Jochen Wirtz, National University of Singapore, Singapore

Steering Committee Chair
Furen Lin, National Tsing Hua University, Taiwan

Publication Chair
Pei-Hsuan Hsieh, National Cheng Kung University, Taiwan

Webmaster
Ken-Pei Lin, National Sun Yat-sen University, Taiwan

Local Arrangement
Jack Hsu, National Sun Yat-sen University, Taiwan, Taiwan
Shu-Chun Ho, National Kaohsiung Normal University, Taiwan